FAQ
Good questions, clear answers.
Here’s how the service works and what to include when you reach out.
Do you provide remote support?
Yes. I can troubleshoot many software, account, device, and network issues remotely. If the issue requires onsite work, I’ll tell you what that involves before scheduling.
Do you work with small businesses?
Yes. Lionheart focuses on small businesses, retail operations, offices, independent professionals, and organizations without a dedicated IT team.
Do you provide onsite support?
Yes. Onsite support is available by appointment in select locations, depending on my schedule and the work required. Include your location when you reach out, and I’ll confirm availability.
What areas do you service?
Remote support is available to clients in many locations. Onsite service depends on my travel and project schedule; share your city and I’ll confirm whether I can come to you.
Can you troubleshoot an existing network?
Yes. Existing routers, switches, access points, Wi-Fi coverage, and connected devices can be reviewed even if someone else installed them.
Do you build websites?
Yes. Small-business sites, landing pages, WordPress setup, updates, and troubleshooting can be scoped as projects.
Do you require a monthly contract?
No monthly contract is required to request a project or ask for help. We'll agree on the scope and pricing before work begins.
How much does it cost?
Pricing depends on the work involved. Tell me what you need, and I’ll discuss an hourly rate or provide a project quote before work begins.
Still have a question?
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